dunia Terms of Use

When you open an account on dunia, you agree to these terms and conditions. They set out the rules governing your access to our platform, your use of our games and sportsbook, your deposits and withdrawals, and your rights and obligations. These terms apply whether you access dunia via our mobile app (Android or iOS), desktop browser, or any other method. By creating an account, you confirm you have read and understood these terms and accept them in full.

Our services are available only where local law permits. You are responsible for verifying that your access and use of dunia comply with the laws of your jurisdiction. We do not offer our services in jurisdictions where online gaming is prohibited. If you are uncertain whether dunia is available in your location, contact our support team before opening an account.

This page outlines the key provisions of our terms, including account eligibility, deposits and withdrawals, game rules, settlement procedures, dispute resolution, and our liability limitations. For the complete legal text, see the full terms document linked at the end of this page.

Account creation and eligibility on dunia

Who can open an account

To open an account on dunia, you must be at least 18 years old and legally capable of entering into contracts in your jurisdiction. You must provide accurate information during registration—your real name, date of birth, email address, and phone number. We use this information to verify your identity and comply with applicable regulations. If you provide false or misleading information, we reserve the right to suspend or close your account and forfeit any balance.

You can hold only one active account on dunia per person or payment method. If we detect multiple accounts under the same identity, we will close all duplicate accounts and may forfeit their balances. This rule exists to prevent fraud and ensure fair play for all users.

Account verification

After you register, we may request verification documents to confirm your identity and address. Standard documents include a national ID, passport, or driver's license (for identity) and a recent utility bill or bank statement (for address). We process verification requests within one business day in most cases. Verification is required before you can withdraw funds, though deposits are typically available immediately.

We keep your verification documents confidential and encrypted. We do not share them with third parties without your consent, except as required by law.

Registration

Provide real name, email, phone, date of birth. Takes a few minutes on the dunia app or desktop site.

Verification

Upload identity and address documents. Required for withdrawals; typically completed within one business day.

Account ready

After verification, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).

Deposits and account funding

We accept deposits via eight payment methods: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers (online payment, e-wallet, mobile banking, local payment). Deposits are credited to your account balance immediately or within minutes, depending on your payment processor. We do not charge deposit fees. Your payment processor may apply fees depending on account type and transaction size; these are their fees, not ours.

Your account balance is always available for any game or bet on dunia. You control how much you deposit and when. There are no mandatory minimums or maximums, though individual games may have minimum or maximum stake limits.

Withdrawals and settlement

You can request a withdrawal anytime from your account balance. Withdraw to the same payment method you used to deposit. Withdrawals are processed during our standard business hours and typically arrive within the settlement windows below:

• online payment, e-wallet, mobile banking, local payment: Usually within minutes to a few hours.
• online payment, e-wallet: Usually within a few hours to one business day.
• Bank transfers (mobile banking, local payment, online payment, e-wallet): Usually within one business day.

During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), some payment processors may operate on extended schedules. Check your payment processor's holiday calendar if you're withdrawing during a holiday period. We do not charge withdrawal fees; your bank or payment processor may.

Game rules and settlement on dunia

Live-dealer tables and fair play

Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Andar Bahar) are streamed in real time from licensed studios. Outcomes are determined by real cards and genuine shuffles. We do not manipulate results. Each table session is recorded for security and dispute resolution purposes.

When you join a table, you accept the table rules displayed in the game interface. Bets close before each hand or spin is dealt. Once a hand or spin concludes, the outcome is final and cannot be changed. Settlement is instant—your account balance updates within seconds.

Sportsbook and pre-match betting

We publish odds for Liga 1, Piala AFF, Champions League, Premier League, Mobile Legends, Free Fire, PUBG Mobile, and other events. Odds update continuously as match time approaches. Once you place a bet, that bet locks at the odds displayed at the time of confirmation. We cannot change odds retroactively.

Pre-match markets close a few minutes before events begin. Live markets (where applicable) remain open during events. Bets are settled automatically once official results are confirmed by the relevant league or tournament organizer. Settlement typically occurs within minutes to hours of final results being published.

Slot games and random outcomes

Our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators (RNG). Each spin outcome is random and independent. No strategy, pattern recognition, or external factor influences the result. We publish the Return to Player (RTP) percentage and volatility for each slot in the game information section.

Spin outcomes are final and cannot be changed or reversed. If you believe a spin did not resolve correctly due to a technical error, contact our support team immediately with the date, time, and spin ID from your account history. We investigate all technical claims and adjust your account if we find an error on our end.

Bonus terms and promotions

From time to time, we offer promotional bonuses or welcome offers to new and existing account holders. Any bonus offer comes with specific terms: eligibility requirements, maximum bonus amount, minimum odds or stake requirements, and wagering conditions. Before accepting a bonus, read the full terms carefully. We enforce all bonus terms strictly, and accounts that violate bonus terms may be closed and balances forfeited.

Bonuses are not guaranteed or automatic. We reserve the right to modify or withdraw any promotional offer at any time. Past bonuses do not entitle you to future bonuses.

Disputes and complaint resolution

If you believe a bet was settled incorrectly, a game malfunctioned, or a transaction failed, contact our support team. Provide your account email, the date and time of the disputed activity, and a detailed description. We respond within one business day during business hours and within a few hours outside business hours.

We investigate all disputes by reviewing our system logs, game records, and payment processor records. If we find an error, we correct your account balance immediately. If we find no error, we explain our finding in detail. If you remain unsatisfied after our response, you have the right to escalate your dispute to an independent arbiter as outlined in our full terms and privacy policy.

Account suspension and termination

We reserve the right to suspend or close your account if you violate these terms, attempt fraud, provide false information, or use prohibited software or methods. If we suspend your account, we will notify you via email with the reason. During suspension, your balance remains in your account and is not forfeited unless we have evidence of violation.

If we terminate your account permanently, we will return your balance to your registered payment method within one business day, less any amounts owed to us (e.g., chargebacks or fraudulent transactions). Termination decisions are final and not subject to reversal.

Jurisdiction and liability

Our services are available only where local law permits. You are solely responsible for verifying compliance with your jurisdiction's laws. We do not represent that dunia is legal in all jurisdictions.

We make no warranty that our platform or services are error-free or uninterrupted. Your use is at your sole risk. To the fullest extent permitted by law, we disclaim all implied warranties and limit our liability to the amount you have deposited in your account. We are not liable for indirect, consequential, or punitive damages.

Amendment and governing law

We may update these terms at any time by posting the updated version on this page. Continued use of dunia after an update constitutes acceptance of the new terms. We recommend reviewing this page regularly.

These terms are governed by the laws applicable in your jurisdiction. In the event of a dispute that cannot be resolved through our support process, you may pursue legal remedies available in your jurisdiction. These terms constitute the entire agreement between you and dunia regarding your use of our platform.

By opening and using an account on dunia, you acknowledge that you have read these terms, understand them, and agree to be bound by them. If any provision of these terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and all other provisions remain in effect.