dunia Platform Privacy Notice

This page describes what we collect when you use dunia and how we keep that data protected. We take your privacy seriously. When you create an account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place bets on Liga 1, Piala AFF, or our live-dealer tables, we collect certain information. We use that information only to operate your account, process transactions, comply with legal obligations, and improve our service.

We do not sell your personal data to marketers or advertisers. We do not share your information with third parties except where necessary to process your payments or comply with law. Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest. You have rights over your data—you can request access, correction, or deletion subject to legal and operational constraints.

This notice applies to all dunia users across all platforms (mobile app, desktop web, and any future channels). If you have questions about how we handle your data, contact our support team or email the address listed at the end of this notice.

What data we collect on dunia

Account registration data

When you create an account on dunia, we ask for your full name, email address, date of birth, phone number, and country of residence. We use this information to verify your identity, communicate with you about your account, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We store this data securely and never share it with third parties except where required by law or to process your requests.

Payment and transaction data

When you deposit or withdraw funds on dunia, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the date and time, and the transaction ID. For withdrawals, we may request identity verification documents (passport, national ID, or driver's license) and address proof (utility bill or bank statement). We store these documents securely and use them only for verification purposes. We do not retain copies longer than necessary to comply with legal requirements.

We do not store your full payment card numbers or bank account numbers on our servers. Payment processors handle sensitive financial data using industry-standard encryption. We receive only confirmation that a transaction succeeded or failed, plus a reference number for your records.

Betting and gaming activity

We log all your activity on dunia: bets placed, games played, stakes, outcomes, and payouts. This data helps us settle bets accurately, detect fraud, and resolve disputes. We retain this information for at least seven years to comply with financial regulations. You can view your complete activity history anytime in your account dashboard.

Device and usage data

When you access dunia via mobile app or web browser, we collect technical information: your device type (Android, iOS, or desktop), operating system version, browser type, IP address, and approximate location (city level, not precise coordinates). We use this data to optimize our platform, detect security threats, and provide customer support. We do not track your location in real time or share it with third parties.

Cookies and tracking

We use cookies to remember your login session and preferences. These are functional cookies only; we do not use tracking cookies for advertising. You can disable cookies in your browser settings, though this may affect dunia functionality.

Third-party processors

We use payment processors, hosting providers, and analytics services. These processors access only the data necessary to perform their function and are contractually bound to protect your privacy.

Data retention

We retain account data for the life of your account plus seven years after closure. Transaction records are kept for seven years to comply with financial regulations. You can request deletion of non-essential data anytime.

Our privacy commitments on dunia

How we use your data

We use your data for these purposes only:

• To create and manage your dunia account.
• To process deposits, withdrawals, and bets.
• To verify your identity and comply with KYC and AML regulations.
• To settle bets fairly and resolve disputes.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To provide customer support and respond to your inquiries.
• To improve our platform, fix bugs, and optimize performance.
• To comply with legal obligations and court orders.

We do not use your data for marketing, profiling, or automated decision-making. We do not sell your data to third parties. We do not share your data with competitors or unrelated businesses.

Data security and encryption

We protect your data using industry-standard encryption (TLS 1.2 or higher) for data in transit and AES-256 encryption for data at rest. Our servers are hosted in secure data centres with physical access controls, firewalls, and intrusion detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our team undergoes security training and follows strict access controls—only authorised personnel can access your data, and only when necessary to serve your account.

If we discover a data breach, we notify affected users and relevant authorities within the timeframes required by law. We maintain cyber insurance to cover potential losses from security incidents.

Your rights regarding your data

You have the right to:

• Access: Request a copy of all personal data we hold about you. We provide this within 30 days of your request.
• Correction: Ask us to correct inaccurate or incomplete data. You can update most information directly in your account settings.
• Deletion: Request deletion of your data, subject to legal and operational constraints. We may retain data if required by law or to resolve disputes.
• Portability: Request your data in a portable format (e.g., CSV) so you can transfer it to another service.
• Objection: Object to certain uses of your data, such as analytics or profiling (though this may limit our ability to serve you).

To exercise any of these rights, contact our support team with your account email and a clear description of your request. We respond within 30 days.

Third-party services and data sharing

We use third-party services to operate dunia. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), hosting providers, analytics services, and customer support platforms. We share only the minimum data necessary for each service to function. All third-party processors are contractually bound to protect your privacy and use your data only as instructed by us.

We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so. We do not voluntarily share your data with law enforcement or government agencies.

International data transfers

Our servers may be located outside your country of residence. When you use dunia, your data may be transferred to and stored in other jurisdictions. We ensure that any international transfer is protected by appropriate safeguards, such as standard contractual clauses or adequacy decisions. Your data remains encrypted and protected regardless of where our servers are located.

Children and minors

dunia is not intended for users under the age of 18. We do not knowingly collect data from minors. If we discover that a minor has created an account, we will close it and delete their data. If you believe a minor has accessed dunia, contact us immediately.

Changes to this privacy notice

We may update this notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on dunia. Your continued use of dunia after such changes constitutes your acceptance of the updated notice. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact us about privacy

If you have questions about this privacy notice, concerns about how we handle your data, or wish to exercise your rights, contact our support team:

• Live chat: Available 24/7 on the dunia platform.
• Email: [email protected]
• Mailing address: Available upon request via support.

We take all privacy inquiries seriously and respond within 30 days. If you're not satisfied with our response, you may lodge a complaint with your local data protection authority.

We at dunia are committed to protecting your privacy while providing a secure, transparent gaming and sportsbook platform. Your trust is essential to us. We handle your data with care, use it only for legitimate purposes, and protect it with industry-leading security. If you have any concerns or questions, our support team is available 24/7 to help. Thank you for choosing dunia.